Frequently Asked Questions

Savanto is an AI-powered search and chat platform for e-commerce stores. We help you add semantic search, an intelligent chatbot, and smart product recommendations to your online store. Works with WordPress, Shopify, and custom integrations.

Savanto syncs with your product catalog and content. When a customer searches or asks a question, our AI understands the intent and returns relevant results or answers. The chatbot can recommend products, answer FAQs, and even hand off to live agents when needed.

We support WordPress (with WooCommerce), Shopify, and any custom platform via our REST API. We provide official plugins for WordPress and Shopify that make integration easy.

Yes. Signing up gives you a free account — no credit card, no expiry. You get 1,000 searches and 50 chat messages a month, and AI search and chat stay live on your site for as long as you want. Paid plans start at $9/month when you need higher limits, deeper crawls, or Savanto branding removed.

No. The free plan doesn't expire and nothing is taken away. To help you get set up, your first two weeks include higher limits — when that settles back to the free allowance, your assistant keeps running exactly as before.

For WordPress: Install our plugin from the WordPress plugin directory and enter your API key. For Shopify: Install from the Shopify App Store and authorize the app. For custom: Use our REST API and JavaScript SDK.

Most users are up and running in under 5 minutes. The plugin/app handles product syncing automatically.

No. Our chatbot widget loads asynchronously and doesn't block your page. Search queries are handled by our cloud infrastructure with sub-100ms response times.

Yes. We use industry-standard encryption for data in transit and at rest. We're compliant with GDPR and never sell your data. Your product data is only used to power your own search and chat.

No. You can sign up and use the free plan without entering any payment information. We only ask for payment when you choose a paid plan.

We bill monthly based on your selected plan. You can upgrade or downgrade at any time, with changes taking effect at the next billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe.

Yes, you can cancel your subscription at any time. Your service will continue until the end of your billing period.

The free plan lets you test everything before you buy. If you're not satisfied within the first 30 days of a paid plan, contact us for a refund.

You can reach our support team at support@savanto.ai or through the chat widget on our website. Enterprise customers have access to priority support.

Yes! We provide documentation, video tutorials, and email support for all customers. Enterprise customers get dedicated onboarding assistance.

Our team responds to support requests within 24 hours on business days. Enterprise customers with priority support receive faster response times.