An assistant that knows what your business knows, and can act on the systems it runs. Your indexed content, your systems of record, and capabilities you define yourself. Reach it as search, as chat, through the API, or as tools for the agents your team already uses.
Most tools stop at what you have published. The questions that matter usually need both halves: the catalog page and the order record, the policy document andthe customer’s entitlement. Desk indexes your content, connects to your systems of record, and answers from both.
One system, reached five ways. Bundled assistants give you a single surface, over content the platform already owns.
Semantic search over the same index, so a visitor typing “waterproof but breathable” finds what a keyword search would miss.
Answers in context, on your site or inside your own applications, including the questions that need a lookup rather than a document.
The same knowledge offered before it is asked for: the compatible part, the related policy, the next sensible step.
A REST API over the same system, so your team can embed search, answers, and capabilities inside the applications your staff and customers already use.
Desk reachable by Claude, ChatGPT, or your own internal agents, through a hosted MCP server with your authentication. Almost nobody offers this yet.
Some questions have no document behind them. “Has my order shipped” is answered by your order system, not by a page. “Am I still under warranty” is a record, not an article.
So Desk lets you add custom agents of your own. Describe what one should do in plain English, point it at a system you already run: your own API, or an MCP server you expose. The assistant can then do it, scoped to who is asking, without waiting on a release from us. The systems you connect stay yours: we call them, we do not copy them.
Real questions rarely have one source. “Does this fit my model, and what would it cost me?” is two questions wearing one coat, and a system that retrieves once returns half an answer confidently.
Desk splits a question into its parts, retrieves against each, and reconciles the results before it answers. Where it can’t support a claim from your sources, it says so rather than inventing one. A confident wrong answer costs more than no answer.
We index your public content before we speak. The first meeting isn’t a demo of someone else’s data. It’s your catalog, your policies, your documentation, answering the questions your customers and staff actually ask.
Tell us your domain and one question your customers keep asking. That is enough for us to show you something real.
Talk to us